"We've been with MEP Services since 1998. They provide a consistent service for our after hours callouts covering all divisions of our business (electrical, electronic, security and fire) as well as our plumbing, refrigeration, engineering and building firms. Being able to speak to an actual person provides our customers with a level of confidence that can't be achieved with an answerphone. After-hours backup is an essential part of our business. The MEP operator asks for details of the problem and connects through to the appropriate on-call person. The response time is then as quick as possible – this is pretty important if an alarm is blaring away at 3 in the morning!"
Richie Richards, Managing Director, Electrotech Controls Ltd
"MEP have always been there for mybusiness 24/7. Carol is awesome which reflects in her staff." Steve Morton, Chemwash Napier
Seven questions you may well ask
 When MEP answers, do my clients know they are talking to a response centre? No. We answer the phone the same way you would. We perform as an extension of your business.
 How do you pass on my messages? We can notify you by text to cell, email, phone call, fax, pager, RT or any combination of these as soon as we take a message.
 Can you send the same message to more than one person? Yes, to as many people as necessary and each person can choose how they prefer to be notified.
 Are you able to answer my customer enquiries or do you just take a message? We can answer simple customer enquiries if you provide us with the appropriate information.
 How do you receive my calls? You simply divert your
phone to MEP. As soon as you have done this, we answer
your calls.
 If you take appointments for me how will I know about them?
We can manage a booking system for you and notify you when an appointment has been made.
 When can you answer my calls?
Anytime you want us to!
Your initial consultation with MEP is free of charge and obligation.
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